Customer Care

This Page is for Customers Who Bought the Hugterra™ Massager

Here we'll be sharing instructions on how to get the best results out of your brand-new Hugterra™ Massager!

Here is how Jonathan Prefers to Use His Device

And Here's a Video From Daryl, Where She Shares Her Experience With the Hugterra™ Massager

Here's Our Founder Answering Some of the Common Questions We Get

Frequently Asked Questions

What types of pain can it relieve?

Hugterra is ideal for treating neck, shoulder, and upper back pain, neck hump/dowager's hump, forward head posture, pinched nerve in the neck, TMJ, tension headaches.

What if it doesn't work for me?

Hugterra comes with a 60-day money-back guarantee because we're extremely confident it'll offer you relief from neck pain. If you're not fully satisfied, we'll return your money.

How fast will I feel better?

About 10 minutes. That's how long it takes for the discomfort to start dissipating.

90% of our customers completely got rid of neck pain after using the Hugterra massager every day for 14 days.

Consistency is most important in fixing the root cause of pain.

How do I use it?

1. Press the ON/OFF button to start the machine.

2. Lay down on the massager, and adjust the temperature, massage and EMS level to the one that feels comfortable for you.

3. Relax for 15-20 minutes while the massages does its job.

4. Repeat daily for 7-14 days, and after that when needed (whenever you start feeling tension/pain in the neck).

Can I use it anywhere?

Yes, the Hugterra Massager is completely portable & requires no cables.