Customer Care

The pain, stiffness and discomfort significantly reduce after the 1st session (15 min), but for long term results we recommend using the device for at least 14 days (15 min/day).

90% of our customers completely got rid of neck pain/neck hump and/or tension headaches after using the Hugterra Massager every day for 14 days.

Fixing the root cause of pain requires consistency above all else.

1. Press the ON/OFF button to start the machine.

2. Lay down on the massager, and adjust the temperature, massage and EMS level to the one that feels comfortable for you.

3. Relax for 15-20 minutes while the massages does its job.

4. Repeat daily for 7-14 days, and after that when needed (whenever you start feeling tension/pain in the neck).

For a more detailed explanation please checkout "Customer Care" section, or the user manual (printed version included with the product).

If by mistake you didn't receive a user manual with your product, please contact us at contact@hugterra.com

The Hugterra™ Massager has a built-in rechargeable battery, one full battery lasts for 25-35 sessions, a full charge takes 3-5 hours (depending on the power source). the charging cable is included with the product.

To avoid middlemen hiking up the prices, we don't sell on marketplaces. We sell exclusively on our website.

‎

Disclaimer: Be aware that several companies produce products similar to our Hugterra massagers, and our products may appear on other websites, potentially causing confusion or deception. 
‎

We, Hugterra, own the Hugterra™ trademark and are the sole authorized sellers. Purchasing from other websites is at the customer's risk, as we cannot guarantee quality, authenticity, or after-sales service. Other massagers may look similar but may have different specifications, putting customers at further risk. 

That’s exactly why we created this device. We noticed plenty of devices on the market offering short-term relief, but none provided a long-term solution. That’s why we developed our own device to address neck pain, stiffness, headaches, neck humps, and forward head posture for lasting results.

1. Press the ON/OFF button to start the machine.

2. Lay down on the massager, and adjust the temperature, massage and EMS level to the one that feels comfortable for you.

3. Relax for 15-20 minutes while the massages does its job.

4. Repeat daily for 7-14 days, and after that when needed (whenever you start feeling tension/pain in the neck).

Yes, the Hugterra Massager is completely portable & requires no cables.

The Hugterra™ Massager comes with a 60-day money-back guarantee that starts only when you receive the product. We're offering this guarantee because we're confident that our product works. If you're not completely satisfied with the results, contact our support team at contact@hugterra.com for a refund.

Yes, it can be used in bed—the massage, heating, EMS, and acupressure functions will work in bed as well. However, the stretching technology won't work as it requires a hard surface. If lying on the floor is difficult for you, you can use a blanket to make the surface softer. This way, the stretching technology will still function effectively.

It’s generally recommended to avoid stretching and massage for six months following neck fusion surgery. Therefore, if you’ve had neck fusion surgery within the last six months, we do not recommend using the Hugterra™ Massager as your neck is still recovering. If it has been more than six months, you can safely use the Hugterra™ Massager.