Refund policy

We have a 60-day return or replacement policy, which means you have 30 days after receiving your item to request a return or replacement.

To be eligible for a return, your item must be shipped back to our warehouse (with a tracking number). You’ll also need the receipt or proof of purchase.

Items returned to an intermediary shipping facility are not eligible for a refund, only items sent back to one of our warehouses.

Please note that customers are responsible for return shipping fees. Shipping costs are not refundable.

Please do not order multiple sizes for the purpose of returning the ones that didn't fit. If you need help picking a size, we're always available at support@acemend.com.

To start a return, you can contact us at contact@hugterra.com. When your return is accepted, we’ll send you a return address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Does your product not fit right? No problem, get in touch with us within the first 30 days after receiving your order and we'll help you out with a free replacement, which is way more advantageous money and time-wise compared to a return.

You can always contact us for any return questions at contact@hugterra.com

Order cancellation
Orders can only be canceled within the first 12 hours they've been placed. After 12 hours, our team will have already registered your order in our system and in our carrier's system.

Refunds

Refund processing time: 7 days

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we approved your return, please contact us at contact@hugterra.com

Business Information

Hugterra

Address: 16192 Coastal Hwy, Lewes, Delaware, 19958, United States

Email: contact@hugterra.com

Phone Number: +1 (850) 741-7513

Business Days: Mon-Fri, 9:00 am to 5:00 pm.