FAQs
Q: What payment methods do you accept?
A: We accept all major credit cards and payments made via Visa, Mastercard, American Express, Discover, Meta Pay, Diners Club, Apple Pay, Google Pay, PayPal
Q: How long does it take to process an order?
A: Orders are processed between 8 a.m. and 5 p.m. Monday through Saturday, except on holidays. Depending on the order volume, processing can take 1-2 business days.
Q: How long does shipping take?
A: Shipping times vary depending on the shipping option selected at checkout. We offer price-based economy shipping, which takes 7-12 business days for transit. Please note that orders shipped to UPS and USPS for delivery.
Q: How can I track my order?
A: Once your order has been shipped, we will send you a shipping confirmation email that includes a tracking number. You can use this tracking number to check the status of your order.
Q: What is your return policy?
A: We offer a 30-day return policy for all products that are in new condition and have not been used. Please refer to our return policy page for more information.
Q: What should I do if I receive a damaged product?
A: While we take great care in packaging your order, we cannot be held responsible for any damages that occur during transit. If you receive a damaged package, please file a claim with the shipment carrier and save all packaging materials and damaged goods before filing the claim.
Q: How can I contact customer support?
A: You can reach us by phone at +1 (850) 741-7513, email at contact@hugterra.com
Business Information
Hugterra
Address: 16192 Coastal Hwy, Lewes, Delaware, 19958, United States
Email: contact@hugterra.com
Phone Number: +1 (850) 741-7513
Business Days: Mon-Fri, 9:00 am to 5:00 pm